Since Llanes is a tourist destination, the quality of what it offers, both in the private and public sector is of the utmost importance.
Llanes has worked hard during the last few years to develop the quality of what it offers and the project is beginning to bear fruit.
The concept of “Llanes: Working together for Quality” is no longer only a commercial slogan, it’s now a reality. From now on everyone will see that Quality is our aim in all our activities, be they in the public or private sectors.
The local government is focusing all its efforts on the quality of services and the attention paid to the visitor during their stay in Llanes. Both private and public sectors are working to implement the SICTED system (Integrated System Of Quality At The Tourist Destination) so that the improvement continues in every aspect of what is on offer here.
Thirty five businesses are participating in this system. They come from such varied areas as restaurants, active tourism, travel agents, arts and crafts, taxis, museums and the tourist information office. In the following phases the system will grow to encompass up to one hundred businesses.
Such aspects as the management of human resources, training, working with service providers, environmental management, commercialization, and all the processes of production geared towards increasing visitor satisfaction are amongst the most effective in the SICTED system.
Those improvements related to the tourist destination itself will come from the dialogue which takes place amongst the service providers, and from the collaboration which the SICTED system demands, as well as from the information gleaned from surveys taken from visitors and residents alike.