Llanes
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Since Llanes is a tourist destination, the quality of what it offers, both in the private and public sector is of the utmost  importance.

Llanes has worked hard during the last few years to develop the quality of what it offers and the project is beginning to bear fruit.

The concept of “Llanes: Working together for Quality” is no longer only a commercial slogan, it’s now a reality. From now on everyone will see that Quality is our aim in all our activities, be they in the public or private sectors.

Compromiso de calidad turística

The local government is focusing all its efforts on the quality of services and the attention paid to the visitor during their stay in Llanes. Both private and public sectors are working to implement the SICTED system (Integrated System Of Quality At The Tourist Destination) so that the improvement continues in every aspect of what is on offer here. 

Thirty five businesses are participating in this system. They come from such varied areas as restaurants, active tourism, travel agents, arts and crafts, taxis, museums and the tourist information office.  In the following phases the system will grow to encompass up to one hundred businesses.

Such aspects as the management of human resources, training, working with service providers, environmental management, commercialization, and all the processes of production geared towards increasing visitor satisfaction are amongst the most effective in the SICTED system.

Those improvements related to the tourist destination itself will come from the dialogue which takes place amongst the service providers, and from the collaboration which the SICTED system demands, as well as from the information gleaned from surveys taken from visitors and residents alike.

You can obtain more information at www.calidadendestino.es and at the municipal tourist office of Llanes, turismo@ayuntamientodellanes.com

 

Q PALOMBINA BEACH

 

Llanes City Council has implemented a Quality Management System for Beaches, in accordance with the UNE-ISO 13009: 2016 Standard, commonly known as “Q de Playas”. The scope of this system are the Toró and Palombina Beaches, the first located in Villa de Llanes and the second in Celorio. La Playa de Palombina obtained its certification after passing the corresponding audit on July 10, 2006, and for whose monitoring or renewal it must pass an external audit every year. Llanes City Council also participated in 2003 in the development of the first Q standard for beaches.

The Standard includes the following sections:
  • Object and field of application
  • Rules for consultation
  • Terms and definitions
  • General requirements and guidelines for beach management
  • Infrastructure
  • Provision of Services
If you want information about the Quality Management System or the Beach Management Entity, you can contact the Llanes Tourism Office.
Telephone: +34 985 400 164

    Icono PDF politica_del_sistema_de_calidad_de_playas.pdf

     

     

    Q TORÓ BEACH

    Llanes City Council has implemented a Quality Management System for Beaches, according to the UNE - ISO 13009: 2016 Standard, commonly known as “Q de Playas”. The scope of this system are the Toró and Palombina Beaches, the first located in Villa de Llanes and the second in Celorio. La Playa deToró obtained its certification after passing the corresponding audit on July 20, 2004, and for which follow-up or renewal it passes an external audit every year. Llanes City Council also participated in 2003 in the development of the first Q standard for beaches.

    The Standard includes the following sections:
    • Object and field of application
    • Rules for consultation
    • Terms and definitions
    • General requirements and guidelines for beach management
    • Infrastructure
    • Provision of Services
    If you want information about the Quality Management System or the Beach Management Entity, you can contact the Llanes Tourism Office.
    Telephone: 985 400 164

    Icono PDF politica_del_sistema_de_calidad_de_playas.pdf

     

    Q TOURISM OFFICE

    The Llanes Tourism Office obtained the Q Quality Award in 2005, after successfully passing the external audit that took place at the end of May. An internal and external audit is carried out annually to validate the Office's Q for quality.
     
    The Quality Standards for Information Services and Tourist Reception is a document framed within the strategy for improving the quality of the Spanish Tourism Sector, an initiative of the General Secretariat for Tourism. The objective of the project is to provide tourist destinations that provide tourist information and welcome services with a regulatory framework and a quality system that ensures growth of excellence and quality in the services provided in information and reception by tourist destinations. Spanish.The Quality Standards of the Tourist Information and Reception Service of a destination are structured in four blocks, each of which is identified with one of the main functions that are developed in the provision of this service both in the tourist destination and in origin of the visitor; these functions are:
     
     
    • Direction
    • Reception
    • Procurement and Marketing
    • Infrastructure and Maintenance
    The different functions translate on the one hand, and in a cross-sectional way, the specifications of decision-making, service design and management in the management block and in the infrastructure and maintenance block, also cross-sectional with the demands of aspects related to physical support.
    The reception block responds to the services required by visitors or tourists and the supply and marketing block to the services provided to the managers of the tourist sector of the destination.
     
    SCOPE OF THE DIFFERENT RULES
     
    DIRECTION
    Policies and objectives
    Human resources management
    Quality system
    Coordination and organization of the service
    Marketing of services
    System documentation
    Management of the environment
    Management of adverse quality conditions
     
    RECEPTION
    General requirements
    On-site information at destination
    Information not in person at source
    Provision of other services
     
    SUPPLY AND MARKETING
    General requirements
    Database
    Relationship with the suppliers of the tourist offer of the destination
    Destination communication and marketing
    Studies and statistics
    Institutional services
     
    INFRASTRUCTURE AND MAINTENANCE
    Service access
    Physical support conditions
    New technologies
    Security
     
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